Sawada Denki Warranty Policy

Portable MD units bought from Sawada Denki are either International models with one year parts and three months labor warranties that are valid world-wide, or Japanese domestic models with one year parts and labor warranties valid in Japan only.

Warranty Service for International Models

Warranty repair service for International models can be obtained by contacting the manufacturer's service organization in your home country. In addition to their world-wide warranty, International models receive one year parts and labor warranty coverage in Japan. If repair under the Japanese domestic warranty is desired, International models may be returned to Sawada Denki by following the directions for Japanese domestic models, below.

Warranty Service for Japanese Domestic Models

Sawada Denki will accept machines they have sold for warranty repair providing the customer pays shipping to and from Japan. If you are certain that the unit's problem is unrelated to its accessories or battery, they need not be sent. Units should be well packaged and must include funds to cover return shipping, as indicated below.

Return Shipping Fees
Unit TypeNorth America, Europe,
Oceania, Asia
All others
(with station)
JPY 4500JPY 6000
All other portablesJPY 2000JPY 2500

Before returning an item for warranty repair, please contact Sawada Denki by email to notify them of the problem. Payment for shipping fees should preferably be made with an International Postal Money order or in cash (in US$ or JPYen). If paying by Bank Draft in JPYen, an additional JPY 3000 must be added to cover bank transaction fees, if paying by wire transfer, an additional JPY 2500 must be added.

Shipping Address

Ship the unit to the following address:

Do remember to include your email address and your full return address, including the country.

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